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Accounts Receivable Representative - CBO

Company Name:
Concentra
Accounts Receivable Representative - CBO
Tracking Code
233614-005
Job Description
JOB SUMMARY:Account Resolution via communications with employers, insurance companies, TPA's and labs.
Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:
A healing focus
A selfless heart
A tireless resolve
MAJOR DUTIES AND RESPONSIBILITIES:
Primary Functions:
Account resolution via communications with insurance companies and patients
Incoming customer service calls with insurance companies and patients
Processing rebills & correspondence
Managing aging reports
All other duties, as assigned
A/R Aging Report
Outgoing calls to insurance companies and patients
Adjustments are applied when appropriate
Generating rebills for outstanding A/R
Handle insurance company and patient Issues
Documentation
Document notes into billing system
Request documentation from clinics to support charges
Address correspondence and customer requests
Generate rebills for open balances
Correct insurance information and redirect bills to appropriate payor
WORKING CONDITIONS/PHYSICAL DEMANDS:
Office environment
Sitting for extended periods of time
Heavy telephone work.

Concentra''s Data Protection Commitment
Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
Every Concentra colleague has the responsibility to adhere to data protection principles.
If a colleague''s role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Required Skills
JOB-RELATED SKILLS/COMPETENCIES:
Excellent communication and organizational skills
Problem solving skills and ability to handle multiple tasks
Excellent writing and documentation skills required

Required Experience
EDUCATION/CREDENTIALS:
High school diploma or equivalent/some college preferred
JOB RELEVANT EXPERIENCE:
Minimum of one-year collection experience (Urgent care/Primary care preferred).
Medical billing courses may take the place of on-the-job experience.
Microsoft Excel, Outlook, Word experience desired
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employer M/F/Disability/Veteran

Job Location
Westminster, Colorado, United States
Position Type
Full-Time/Regular
Group
Operations - MC, WS, At Works

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