Sr. Systems Technician with Security Clearance
What You'll Do:
o Respond to customer requests for assistance with computer software/hardware.
o Provide troubleshooting for software, installation of software.
o Troubleshoot networking issues - LAN and Wireless o Dell shop/Cisco network o Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
o Receiving equipment and conducting inventory.
o Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
o Maintain a regular and predictable work schedule.
What You'll Need:
o Active TS/SCI Clearance required.
o Good customer service and communication skills.
o Intermediate knowledge of PC software and networking:
classes and/or experience.
o Intermediate understanding of Desktop/Laptop PC Hardware and components.
o Intermediate to Advanced understanding of Windows 7 and 10 desktop operating systems.
o Advanced understanding of Windows Office 365 Pro Plus suite.
o Ability to support Apple iPhones.
o Sec
would be nice to have, but not needed from the start.
o Experience with Service Now or other trouble ticketing tools.
On-Site Work Environment:
This position requires regular in-person engagement by working on-site each normally scheduled week in the primary work location.
Core business hours of 9AM-3PM, but they are flexible based on start and leave time.
Working Conditions o Work is performed in an office environment.
o Travel and local commute between campuses may be required.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6
months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Recommended Skills Cisco Communication Customer Service Microsoft Office Microsoft Windows Networking Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r64277tl884cp3gwp', 'ExternalApply-j3r64277tl884cp3gwp'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
o Respond to customer requests for assistance with computer software/hardware.
o Provide troubleshooting for software, installation of software.
o Troubleshoot networking issues - LAN and Wireless o Dell shop/Cisco network o Troubleshoot network and voice-related issues, repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
o Receiving equipment and conducting inventory.
o Trouble-shoot and repair personal computer and peripheral equipment problems to the board, device or component levels as appropriate.
o Maintain a regular and predictable work schedule.
What You'll Need:
o Active TS/SCI Clearance required.
o Good customer service and communication skills.
o Intermediate knowledge of PC software and networking:
classes and/or experience.
o Intermediate understanding of Desktop/Laptop PC Hardware and components.
o Intermediate to Advanced understanding of Windows 7 and 10 desktop operating systems.
o Advanced understanding of Windows Office 365 Pro Plus suite.
o Ability to support Apple iPhones.
o Sec
would be nice to have, but not needed from the start.
o Experience with Service Now or other trouble ticketing tools.
On-Site Work Environment:
This position requires regular in-person engagement by working on-site each normally scheduled week in the primary work location.
Core business hours of 9AM-3PM, but they are flexible based on start and leave time.
Working Conditions o Work is performed in an office environment.
o Travel and local commute between campuses may be required.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6
months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Recommended Skills Cisco Communication Customer Service Microsoft Office Microsoft Windows Networking Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r64277tl884cp3gwp', 'ExternalApply-j3r64277tl884cp3gwp'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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