Collections Associate/Representative Job
Company Name:
Alliance Data
Qualifications & Responsibilities
Our Customer Retention Associates (Collector Associates) are self-motivated, reliable negotiation experts who care for our customers as well as our company. They contact customers through an automated dialing system and are responsible for securing payment on accounts that are typically between one and three months past due.
As a critical and essential part of their job, associates must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts.
These individuals are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. They are required to meet established goals to ensure success in helping our customers resolve their delinquency including call quality and productivity measures. Associates are eligible to earn incentive based on excellent job performance.
Ability to work in a fast paced environment where changes to procedures are common
Excellent verbal communication and negotiation skills
Ability to communicate in a respectful and assertive manner
Ability to multi-task and prioritize while speaking with customers
Proven decision making ability
Stable work history
Basic reading and math skills
Good organizational skills
Proficient in MS Windows/Outlook; ability to type 25 words per minute
Ability to input and interpret data
Call center and/or sales experience preferred
In addition, our associates must maintain adherence to the law and outstanding attendance at all times.
Schedule Requirements:
This is a Fulltime, entry level position with 34-38 hours per week. Shifts will be Tuesday-Saturday or Sunday-Thursday. Most weekday shifts will be 3:00PM-9:30PM with weekend shifts 6:00AM-2:30PM
Qualifications
Retail Pay Statement
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Retail Conditions of Employment
All job offers are contingent upon successful completion of credit and background checks.
Retail Services
Let's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.
About Alliance Data
Alliance Data Retail Services is one of the nation's leading providers of branded credit card programs, with more than 130 marketing-driven private label, co-brand and commercial programs in partnership with many of North America's best-known brands. The business delivers upon its Know more. Sell more. commitment by leveraging customer insight to drive sales for its client partners. Leveraging deep-rooted marketing expertise, transaction-based customer data, and advanced analytics, Alliance Data Retail Services creates turnkey, multichannel credit programs designed to help its clients develop stronger, more profitable customer relationships. Alliance Data Retail Services is part of the Alliance Data family of companies. To learn more about Alliance Data Retail Services, visit /.
Alliance Data is an Equal Employment Opportunity employer
Alliance Data participates in E-Verify
Date: Nov 17, 2014
Location: Westminster, CO, US
Company: Alliance Data
Job: Operations
Organization: Alliance Data - Retail
Schedule: Regular
Job Type: Full-time
Job Posting: 2014-11-17
Req ID: 0065711
Nearest Major Market: Developer, Retail Sales, Microsoft, Call Center Representative, XML, Technology, Retail, Customer Service
Job Segment: Developer, Retail Sales, Microsoft, Call Center Representative, XML, Technology, Retail, Customer ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
Alliance Data
Qualifications & Responsibilities
Our Customer Retention Associates (Collector Associates) are self-motivated, reliable negotiation experts who care for our customers as well as our company. They contact customers through an automated dialing system and are responsible for securing payment on accounts that are typically between one and three months past due.
As a critical and essential part of their job, associates must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts.
These individuals are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. They are required to meet established goals to ensure success in helping our customers resolve their delinquency including call quality and productivity measures. Associates are eligible to earn incentive based on excellent job performance.
Ability to work in a fast paced environment where changes to procedures are common
Excellent verbal communication and negotiation skills
Ability to communicate in a respectful and assertive manner
Ability to multi-task and prioritize while speaking with customers
Proven decision making ability
Stable work history
Basic reading and math skills
Good organizational skills
Proficient in MS Windows/Outlook; ability to type 25 words per minute
Ability to input and interpret data
Call center and/or sales experience preferred
In addition, our associates must maintain adherence to the law and outstanding attendance at all times.
Schedule Requirements:
This is a Fulltime, entry level position with 34-38 hours per week. Shifts will be Tuesday-Saturday or Sunday-Thursday. Most weekday shifts will be 3:00PM-9:30PM with weekend shifts 6:00AM-2:30PM
Qualifications
Retail Pay Statement
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Retail Conditions of Employment
All job offers are contingent upon successful completion of credit and background checks.
Retail Services
Let's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.
About Alliance Data
Alliance Data Retail Services is one of the nation's leading providers of branded credit card programs, with more than 130 marketing-driven private label, co-brand and commercial programs in partnership with many of North America's best-known brands. The business delivers upon its Know more. Sell more. commitment by leveraging customer insight to drive sales for its client partners. Leveraging deep-rooted marketing expertise, transaction-based customer data, and advanced analytics, Alliance Data Retail Services creates turnkey, multichannel credit programs designed to help its clients develop stronger, more profitable customer relationships. Alliance Data Retail Services is part of the Alliance Data family of companies. To learn more about Alliance Data Retail Services, visit /.
Alliance Data is an Equal Employment Opportunity employer
Alliance Data participates in E-Verify
Date: Nov 17, 2014
Location: Westminster, CO, US
Company: Alliance Data
Job: Operations
Organization: Alliance Data - Retail
Schedule: Regular
Job Type: Full-time
Job Posting: 2014-11-17
Req ID: 0065711
Nearest Major Market: Developer, Retail Sales, Microsoft, Call Center Representative, XML, Technology, Retail, Customer Service
Job Segment: Developer, Retail Sales, Microsoft, Call Center Representative, XML, Technology, Retail, Customer ServiceEstimated Salary: $20 to $28 per hour based on qualifications.
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